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PRIVACY POLICY

Effective Date: January 18, 2026

Pipe Turbo LLC (“Pipe Turbo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Name
Email address
Phone number
Service address or ZIP code
Information submitted through quote requests, contact forms, or scheduling tools

We may also collect non-personal information automatically, such as:

IP address
Browser type
Device information
Website usage and interaction data

How We Use Your Information

We use the information we collect to:

Provide and manage plumbing and pipe-cleaning services
Respond to inquiries and quote requests
Schedule appointments and communicate with customers
Improve our website, services, and customer experience
Comply with legal or regulatory obligations

Communications:

If you provide your phone number, we may use it to contact you regarding service requests, scheduling, confirmations, updates, or other service-related communications. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

We do not sell or rent your personal information.

Photography, Video Recording & Media

Pipe Turbo LLC may capture photographs, audio recordings, or video recordings during service visits for operational, documentation, quality control, training, and marketing purposes.

The collection and use of such media is governed by Pipe Turbo LLC’s Terms of Service. This Privacy Policy addresses the handling of personal information only and does not limit or override the media rights, consents, or permissions described in the Terms of Service.

Sharing of Information

We may disclose personal information only when necessary:

To service providers that help operate our website or business (e.g., hosting, scheduling, analytics, payment processing)
When required by law, regulation, or legal process

All service providers are required to maintain the confidentiality of your information and may only use it for the purposes specified by Pipe Turbo.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve functionality and analyze site traffic. You may disable cookies through your browser settings, but doing so may limit certain website features.

Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your General Privacy Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information

Requests can be submitted using the contact information below.

California Privacy Notice (CCPA / CPRA)

This section applies only to California residents and is provided in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

This California Privacy Notice does not apply to individuals residing outside of California.

Categories of Personal Information Collected

Within the last 12 months, Pipe Turbo LLC may have collected the following categories of personal information:

Identifiers (such as name, email address, phone number)
Customer records information (such as service address or ZIP code)
Internet activity (such as IP address, browser type, and website interactions)
Service-related information provided through quote requests or contact forms

Pipe Turbo does not collect sensitive personal information as defined under California law.

Sources of Personal Information

We collect personal information directly from:

You, when you submit information through our website
Your interactions with our website and online services

Purpose for Collecting Personal Information

Personal information is collected for the following business purposes:

Providing and managing services
Responding to service inquiries and requests
Scheduling appointments and customer communication
Website and service improvement
Legal and regulatory compliance

Disclosure of Personal Information

We may disclose personal information to service providers for business purposes, including:

Website hosting and analytics
Scheduling and communication tools
Payment processing services (when applicable)

All disclosures are limited to what is necessary to perform these services.

Sale or Sharing of Personal Information

Pipe Turbo LLC does not sell personal information.
Pipe Turbo LLC does not share personal information for cross-context behavioral advertising.

Because we do not sell or share personal information, a “Do Not Sell or Share My Personal Information” link is not required.

Your Rights Under California Law

California residents have the right to:

Know what personal information we collect, use, and disclose
Request deletion of personal information, subject to legal exceptions
Correct inaccurate personal information
Opt out of the sale or sharing of personal information (not applicable)
Limit the use of sensitive personal information (not applicable)
Not be discriminated against for exercising privacy rights

How to Exercise Your California Privacy Rights

To submit a request, please contact us at:

support@pipeturbo.com
866-800-8872

We may require verification of your identity before processing a request.

Response Timing

We will respond to verifiable consumer requests within 45 days, as required by California law.

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. Proof of authorization may be required.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Pipe Turbo LLC
support@pipeturbo.com
866-800-8872